Shipping Information

At Bold Basics, we aim to provide a seamless shopping experience from start to finish. Here’s what you need to know about our shipping process:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered within 10-15 business days via DHL or FedEx. Shipping fee: $12.95.
  • Free Shipping: Available for orders over $50, delivered within 15-25 business days via EMS.

We ship globally, excluding certain remote areas in Asia. For more details on shipping restrictions, please contact us at [email protected].

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free return and exchange process. Here’s how it works:

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

  • Unworn, unused, and in the same condition as when you received it.
  • In its original packaging with all tags attached.
  • Returned within 15 days of receiving your order.

Note: Due to hygiene reasons, items such as socks and hats are not eligible for return or exchange unless they are defective or damaged upon arrival.

How to Initiate a Return or Exchange

Follow these simple steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request. Use the template below for your email.
  2. Wait for Approval: Once we receive your request, we will review it and send you a return authorization number (RMA) along with instructions on how to proceed.
  3. Ship Your Item: Pack your item securely and include the RMA number on the package. Ship it to the address provided in the instructions.
  4. Receive Your Refund or Exchange: Once we receive and inspect your returned item, we will process your refund or send out your exchange.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Bold Basics Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). 
The reason for my request is: [Briefly explain the reason for your return or exchange]

Please let me know the next steps and provide the return authorization number (RMA) and shipping address.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Shipping Costs for Returns & Exchanges

Customers are responsible for paying the return shipping costs. Shipping costs are non-refundable. If you are returning an item over $50, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Non-Returnable Items

Certain items are not eligible for return or exchange due to hygiene reasons. These include:

  • Socks
  • Hats

If you receive a defective or damaged item, please contact us immediately, and we will assist you with a replacement or refund.

Contact Us

If you have any questions about our Shipping & Returns policy, please contact us at [email protected].

Thank you for shopping with Bold Basics!